What if I forget my access code?
Call during regular business hours for assistance regarding forgotten access codes. For your protection, we will request proof of identity.
Are certain items prohibited in storage units?
Yes. Anything that could increase the risk of damage to your belongings or those of others is prohibited.
How much is a storage unit?
You can check sizes and prices of units on our website. Click on Unit Prices.
Do you rent space month-to-month or do I have to sign a long-term lease?
Our rental contracts are all month-to-month. No long-term lease is required.
What are my bill payment options?
You can pay your bill conveniently through our online bill pay feature or drop off payment at the leasing office.
What if I no longer need my storage unit?
If you wish to cancel your lease, we require a notice of no less than 10 days prior to the lease expiration. You can contact us via email, phone, on our website, or in person.
What happens if I’m late with my payment?
We bill on the 1st of each month. If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged beginning on the 6th of each month. After the 5th of the month, any account that is past due will be denied access to their unit until such time as the balance is brought current. If payment is not received by the 15th of the month, an additional late fee is added to your account. Late fee amounts are specified in your rental agreement.
What if I fail to pay my rent/late fees?
If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner. If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. To prevent this from happening, we offer the following options.
To help you learn more about Rosenberg Self Storage and our storage solutions, we’ve gathered a list of the most frequently asked self storage questions.
Do I need a reservation?
Calling ahead never hurts, but reservations are not required. Reserving in advance ensures that your unit will be ready when you arrive with your belongings.
Can I reserve a storage space in person, on the phone, or online?
Yes, reservations can be made by phone, on our website, or in person.
What happens if I cancel a reservation?
If you wish to cancel your reservation, just reach out to us and we will be happy to cancel it for you! There is no cancellation/change penalty for reservations.
Where can I find a list of storage facility sizes?
Check the Size Guide on our website.
What is drive-up access?
All of our units are on the 1st floor and many are drive-up units. A drive-up unit is accessible through a roll-up, garage-style door, directly from a driveway. It is generally on the first floor and allows for easy storage of large and heavy items. You may park in front of the unit, eliminating the need to move heavy items through a hallway or up an elevator. All of our units are ground floor
What is meant by climate-controlled storage?
Climate-controlled units are interior units that ensure less dust, pests, and humidity that might ordinarily harm your belongings. These units are kept cool in the summer and warm in the winter. We recommend storing your most valuable items in a climate-controlled storage unit.
Are there specific times that I can access my storage unit?
You can access your unit at your convenience with our 24-hour access.
Will my belongings be safe?
There is not a storage company that can guarantee that your belongings will be completely safe. However, our facilities are equipped with security features that help deter crime. We offer the following security measures to protect your belongings.
Can I designate specific people, other than myself, to have access to my storage unit?
You can restrict access to yourself, or you may designate specific people to have access to your unit. Anyone to whom you grant access will have their own access code.
As always, if you have further self storage questions or need assistance with storage solutions, we’re always happy to help. Give us a call anytime.
If you refer a new tenant and they book a unit we’ve got a $25 referral fee with your name on it.
It’s our way of saying thanks for spreading the word and helping us grow. If you know someone who’s on the hunt for a unit, why not give them the scoop and score some extra bucks while you’re at it?
*Self storage unit sizes are approximate and subject to availability.
*Promotions are subject to change at any time and available on select units. Cannot be combined with other offers.
*Other restrictions, taxes, and fees may apply.